Cancellation and Refund Policy
Effective 26 July 2026
1. Scope and Application
Andravio Labs Private Limited, trading under the business name TharCloud ("Company", "we", "us", or "our"), does not process commercial sales, subscriptions, or digital downloads directly through this website. All professional services and engineering engagements are governed exclusively by executed written agreements entered into prior to the commencement of work. References herein to "you" or "Client" pertain to the party commissioning such an engagement.
2. Precedence of Executed Agreements
All commercial terms - including billing schedules, deposit structures, milestone acceptances, cancellation rights, notice periods, and refund eligibility - are strictly governed by the specific written agreement signed between you and the Company for that engagement. Nothing on this website or within this Policy shall be construed as modifying, overriding, or supplementing the explicit terms of an executed agreement. In the event of any conflict or inconsistency between this Policy and a signed written agreement, the provisions of the signed agreement shall prevail in all respects.
3. General Principles on Cancellations and Refunds
In the absence of specific conflicting provisions within a signed agreement:
- Cancellations: Either party may terminate an active engagement in accordance with the notice provisions set forth in the governing agreement. The Client remains fully liable for all work performed, hours expended, and unrecoverable third-party expenses incurred up to the effective date of cancellation.
- Refund Eligibility: Payments made for completed work, delivered milestones, or allocated project resources are non-refundable. Any refund for uncommenced phases or unused advance deposits shall be evaluated solely in accordance with the terms of the governing signed agreement.
- Third-Party Costs: Costs committed to third-party providers on the Client's behalf (including but not limited to software licences, cloud infrastructure consumption, domain registrations, or API subscriptions) are strictly non-refundable once incurred.
4. Payments Taken in Error
In the event that a payment is received by the Company due to administrative oversight, duplicate transaction, or invoicing error, such amount shall be refunded in full to the original payment source upon verification, independent of contractual cancellation terms.
5. Grievance Redressal
In accordance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, any complaints or inquiries regarding billing, cancellations, or payment processing should be submitted to our Legal & Compliance Department at legal@andraviolabs.com. Complaints will be acknowledged within forty-eight (48) hours of receipt and addressed within one (1) month.
6. Policy Amendments
The Company reserves the right to modify or update this Policy at any time without prior notice. The prevailing version of this Policy will always be published on this page with the effective date indicated above.